Text mining and semantics: a systematic mapping study Journal of the Brazilian Computer Society Full Text

andreagrossioChatbot Programming

The number of people and the overall polarity of the sentiment about, let’s say “online documentation”, can inform a company’s priorities. For example, they could focus on creating better documentation to avoid customer churn and stay competitive. Human analysts might regard this sentence as positive overall since the reviewer mentions functionality in a positive sentiment. On the other hand, they … Read More